poor service

I thought standard bank is striving for a 10/10 service.but not at the Ferndale branch.so i apply for a credit card and they tell me I will get an sms telling me to come collect the card within 4 to 5 days. A week goes by and i go to the branch to check wats happenning.they tell me i should wait for the sms.after 2weeks i go back again only to find out they got my contact detals mixed up and say they will attend to it.A month later i still dont have the card and they tell me to do some more waiting for what reasons haven knows.i had no choice but to cancel it cz the waiting game was never gonna be over. And oh my gosh the branch manager was clueless and could not even help.all i got was a sorry. I was about to open up the young professions private banking account but after this its a different story.i dont think i will recommend standard bank to my friends and family.