poor service

My name is Lydia Dengo <br> *** and I bank with STD , have closed my cheque account and re-open another cheque account , Bongani was very helpful in a way but the service was very poor after visiting the bank numerous time and calling as well , student loan acc *** R500 needs to be debited from my new account , I haven't paid as yet and m afraid because of the poor service that should I pay be told stories later I wont cope m already tired as m writing this complain , some of the debit orders I had to up-date the information with those people , liberty and Dial direct ,<br> please I beg can someone for once do the right thing for me and get the student loan people to up-date my details and debit from the right account as from the 26/09/2015 and also get a go ahead to pay August payment of R500 and to which account - and nr ***was given by Southdale branch which does not exists , tried the ***which I've spoken to Mpho who is referring me back to the branch again , which I cant make another trip again m tired already . please if you people are not willing to assist me or its impossible let me know so that I can swap the banks to somewhere else .