Poor Service

i need to urgently open a bank account. As requested I handed in the documents required for FICA purposes to the bank's branch in Kenton on Sea from where a courier service would deliver them to Grahamstown.<br> On enquiry 10 days later the envelope had not yet been opened by the bank official concerned. Her excuse was that the courier had taken 4 days to deliver the envelope. ( A distance of 60kms). We must be \moving backwards"in this neck of the woods as I could walk there in a day!"""