Poor service

How come Standard Bank being the ONLY bank where a client's ID number can be changed without the client's knowledge?<br> <br> Once again, I'm unable to open my Garage Card Statement due to 'incorrect password / ID number'. This happened in February 2015 & my complaint was fixed by Tamara Lepan.<br> <br> I want to know who had access to my account & who changed my ID number. I was contacted a while ago by Standard Bank for some or other questionnaire that I declined to take part in. I don't know if that could be the reason?<br> <br> I need my statement URGENTLY as I'm doing company payments THIS MORNING!