AZ
Agnes Z

1 reviews | Active since Nov 2023

26 Jul 2024, 12:47

Poor service

Poor service had to wait for assistance for an hour, seems like all staff member take lunch at the same time not attending to clients

0
Replies (3)
Standard Bank
Standard Bank's reply26 Jul 2024, 12:57
Official
Dear Agnes

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply29 Jul 2024, 14:07
Official
Dear Agnes 

Our team tried calling you however the line is not going through.

Kindly confirm a convenient time we may contact you.

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply29 Jul 2024, 14:25
Official
Dear Agnes

Our Branch Leadership team has confirmed that contact was made and matter was addressed.

We will be closing this matter on our side.

Continue to have a wonderful day further.

Kindest regards
Standard Bank Hello Peter Team 
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