1 reviews | Active since May 2023
Poor service
I visited the Kimberley branch today for replacement cards for two of my accounts. I waited an hour and 15 minutes and was still not assisted. I then went back to the front desk to ask that they change my request to account closure to see a consultant. Instead of removing me from the first que, the person at the front desk left me on both ques and then I was called to replace my card. I explained to the lady assisting me that this is no longer required as my request has changed since visiting the bank and her response was " so what do you want now". I explained to her that I want to close all ofy accounts due to the unacceptable waiting period for a replacement card and she just mentioned ok and ushered me out. What a pleasure to no longer be a standard bank client
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter team
***
Thank you for the details.
Our consultants will reach as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
Our consultants will reach as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***