Poor service

After being a victim of ********** activity that took place at a atm facility, I've made the necessary steps by notifying my bank blocking the card 10min after I suspect suspicious behavior. After filing a claim with khensani , I contacted a 72hours later to check the status the lady by the name of Pauline had no idea what I was talking about even though I gave her the case no. Time my case was filed and who filed it. I then was told her lead will be in contact me, which never happend! I called again and then got through to Aubrey he chased up the case and told me the investigators will refund the money with in 48hours and then I asked him to confirm the amount and he confirmed the incorrect amount which he said he would rectify and I should expect the money within 24hours. No money? Called again and lost track of the name of the person and they advised because the amount was more than 5000 the investigator requests a itemize billing. And the proper amount was given at the time I filed the claim which was almost a month ago. I know have to go through all the trouble to get the itemize billing from my network provider and still have received no money! Patience is truly a virtue!