Poor Service

So I app**** for a Personal Loan on 5th February 2020 (online application). I was told it can take between 24 to 48 hours to be processed. I phone the next morning just to check on progress. Was told it can take up to 48 hours but they will send an email to the relevant department.. I excepted that and phoned again on 7th February. I get told they don't know who the consultant was but will send an email and also to their supervisor. On 8th I phoned again and complained that it is taking longer then 48 hours as does not show on my account. I phoned again on the 10th and eventually spoke to a Supervisor who said they will personally investigate and will come back to me. She gave me her number and I phoned her that afternoon (with no answer). It is very unprofessional to keep telling me they dont know what is going on and I have to keep wasting my time and money to keep phoning them. If I had known this, I would have app**** at the bank. Very, Very poor service as I'm still sitting in the dark. Would rather cancel the application and go to the bank but I Don't think they are capable of doing this neither! I have even sent an email to the complaints dept., and they have not rep**** neither!