POOR SERVICE

I am extremely disappointed by the service i have received from STD BANK. I have been banking with STD bank since 1987.FRom 1990 i opened a BOND account with no problems, In Oct 2013- I lost my job, I called Standard bank to inform them of this and what arrangements can be made as i was sole provider in my family. I have a wife and 2 boys to suppport. I called on 3rd Sept ***2270 and I was advised by call centre agent that my home account *** will be flaggged and she will notify other depts regarding this.I was so pleased with Service, She advised this is called cooling off period. What a fool i was for believing her , On 10/12/2013 i receive a call from Zanele enquiring on the non payment of my account. TOO my shock my account was not flagged. I was told i was advised incorrectly and that i had to now to to police station to get affadavit to submit in writing my request , I was afraid of loosing my house but these agents didnt care. i attached bank statments affadavit and submitted 19.12.2013-My wife spoke to Gerwin who advised that all received and in order. In Jan 2015 i got a job and wanted to make payments however told i am handed over to legal dept. DISgusting!