Poor Service

I opened a new access save account and the old student account was to be closed.<br> I then found that it was too late to cancel the debit order from Liberty Life. Standard Bank advised that what I should then do was to transfer the amount back to the Student Account for the debit order. Month end came and went and I could no longer see the account on my internet banking. Liberty then contacted me and advised that the debit order had been returned. Standard then advised that this was due to a transaction block on the account (I notice I was not blocked from putting the money in!!) I then went into the branch for a third time and was told that the account would be closed and the money transferred to my new account. This was a week ago and I'm still waiting for this to be done. I'm now fed up after 3 visits to my branch and numerous phone calls and a unresponded to secure message, that my money has 'disappeared' and Liberty are now threatening to cancel my policies as I have not paid them. I would like this money transferred back to my new account without me having to make yet another visit to the branch. I work and don't have time for all these phone calls and bank visits.