POOR SERVICE

Im still not happy with the outcome of my last complaint. You can not charge me 21.75 % instead of 6.75% for almost 5 months and then come to a final conclusion that R208 is whats being owed to me. I app**** for a credit card and a check card and they are both overdue. I have waited for 14 days for my cheque card only to be told that i was not rerouted to the correct brnach that i had initially requested for it to be delivered. I app**** for a credit card only to be told that an account was open but the actual card was not ordered. I have been recieving bad service from this bank over and over again. the service im getting is ****en pathetic.