Poor Service

Cosmo City Standard Bank service is very poor, some staff there are very incompetence. I came on saturday 4 July 2015. To complain about the beneficiary acc which debited my acc and I never active the debit order. On the 30th June 2015 I increased the amount for debit order since I am not paying the same amount to the beneficiary acc.Tebogo at enquire assisted me.On the 1st of July amount was debited from my acc. I went to the bank to enquire why the debit order I never activate went through in my acc, money was reversed and I was charged a fee. Enquiry team and their manager Tshabalala they fail to investigate and re-imburse me the fee they charged. They didn't find any record in the system and they also checked their files without any infor that I activated my acc for debit order. After 2 hours of waiting and they were about to close she told me she will get back to me on monday morning. Monday came and NO phone call on wednesday I went back to the bank. Tebogo refered me to service consultant to log a quiery. I waited for more than 45 minutes without any help .Phindile at service consultants she logged a quiery. She promise to call me on thur. Still today no feedback frm Bank.