Poor service

I'm opening business accounts online which I tried several times to branch and I've been sent away due to I didnt make appointments and a person who does that he is not available, but I tried it online which I was communicating via email, theybask me to sent documents that they need but since I did no response I'm so disappointed at standard Bank how come to open account take morethan a week if you don't want to open account why don't just regect it than wasting my time asking me to send you guys documents.