VM
VINCENT M
1 reviews | Active since Feb 2016
27 Jan 2026, 09:07
POOR SERVICE
An employee of Standard Bank wasted my time and money when I called to review the interest rate on my home loan account. She only sent a simple request, which was not attended to, and it has now been over 48 hours with no response.
Standard Bank, after closing most of your branches across the country, you should ensure that your staff are customer-oriented. This experience made me feel taken for granted. I deserve respect.
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VINCENT M's updateReviewer Update
27 Jan 2026, 09:10HER NAME NTOMBIFUTHI SHEZI
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VINCENT M's update27 Jan 2026, 09:10
Reviewer Update
HER NAME NTOMBIFUTHI SHEZI
Standard Bank's replyOfficial
27 Jan 2026, 10:21Dear Vincent,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jan 2026, 10:21
Official
Dear Vincent,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***