TW
Tyrone W
1 reviews | Active since Oct 2019
01 Oct 2019, 14:13
Poor Service
Very poor service considering we are meant to have a Personal Banker. Often our queries do not get a response. It isn't even clear who our designated banker is?
Very long waiting times for service at the Fourways branch.
10-15 minute waiting time for a call to be answered through the call centre. For simple queries like changing an OTP number - the result is our internet banking is not working.
Really frustrating and a waste of time for a business owner. Looking to change banks - just the admin involved in moving beneficiaries, registration etc.
Fees are also higher which is really not justified.
Most other owners happy with their service from other banks.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Oct 2019, 15:14Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply01 Oct 2019, 15:14
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
17 Oct 2019, 13:47Dear Tyrone Wang
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply17 Oct 2019, 13:47
Official
Dear Tyrone Wang
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***