Hellopeter
Share Your Experience
DM
David M

1 reviews | Active since Oct 2023

17 Oct 2023, 13:33

Poor service

After having been ****med on the 12 th of September, we contacted Standard bank ***** devision and reported it immediately. All our accounts were blocked immediately. It took over two weeks to get access to our accounts again, despite using up all our months worth of airtime and three visits to our local branch. Subsequently I have left numerous "call me" requests and "Complaints" on their website, as we still do not have access to one of the accounts, we are unable to add it to a dashboard. There has been NO response to these. I must add that the staff of the local branch were as helpful as they could be, considering how limited they are to being of assistance to us.

0
Replies (8)
Standard Bank
Standard Bank's reply17 Oct 2023, 13:35
Official
Dear David

We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you. 

Kindest regards, Standard Bank Hello Peter Team *** 
DM
David M's update19 Oct 2023, 09:30
Reviewer Update
It is now 40 hours since your response and still I have not heard from anyone. I have accounts that have not been paid this month because I cannot add an account to my dashboard.!!
Standard Bank
Standard Bank's reply19 Oct 2023, 09:37
Official
Dear David 

We regret the delay in getting back to you.

Please note that our team will be flagged and will respond directly to you.

We will be in touch. Have a great day further.

 Kindest regards, Standard Bank Hello Peter Team *** 






Standard Bank
Standard Bank's reply23 Oct 2023, 08:57
Official
Good day David 

Thank you for allowing the team to assist in the matter. 

We understand that our agents have reached out and advised on the outcome of this matter. 

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team 
DM
David M's update27 Oct 2023, 13:21
Reviewer Update
Unfortunately this has only advanced one step.
After waiting several days, we finally received a new cheque card and requested the beneficiaries to be corrected.
We were advised that I would have to create a new profile.
I did this online but it is now not allowing we to link either of our cards????????
I still have not paid several of last months accounts!!!!!!

Standard Bank
Standard Bank's reply27 Oct 2023, 13:38
Official
Hello David

Thank you for getting back to us, we have requested our agent to look into this matter and assist further. 
 Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
DM
David M's update30 Oct 2023, 11:57
Reviewer Update
once again it is three days later and no Calls!!
It is month end again and I still cannot pay accounts!!!!!

Standard Bank
Standard Bank's reply30 Oct 2023, 12:49
Official
Dear David 

This is not the level of service we strive for.

Kindly note that our team has been informed of this matter and it has been marked as an urgent one.

Please be on the look out for our feedback.

Kindest regards, Standard Bank Hello Peter Team ***