Poor Service

I requested for my RCP to be closed as it was paid off as I could not get hold of my Prestige banker. I went into the branch (Mall of the South) only to find out that since I opened the RCP I was being charged the incorrect interest rate.

The consultant was very helpful and promised me the world. This was last year mind you, to this day the email she promised to send to my Prestige Banker and cc myself was never sent/received. The RCP is still open and I’m STILL being charged for a service I don’t use and that should be closed. The purpose of the email to the Prestige Banker was to advise her that some of the money needs to be refunded due to the incorrect interest rate and the charges for a service I requested to be cancelled.

I refuse to go stand in a line and speak to another useless consultant.

If money is owed to the bank then emails and SMS’s are sent out rapidly.

When a customer requires a service then the customer has to phone and drive up and down to be heard and still gets no damn joy. And then the issue always needs to be escalated because the consultants are clueless. Still waiting for the escalation!