Poor Service

So yesterday i called your office to advise that on the app it states that i qaulified for a increase on my relvoling loan the agent took almost a hour to advise the loan is approved i must just hang on for the terms and condition told him dat i need run to a meeting he advise its fine he will call bck to confirm the terms and condition but in the meantime i neeed to send him my bank statement and paysli docs was send aftr my meeting documents was read but still no call from the agent