Poor service

I have made new application online on my banking app and sent supporting documents on Monday and k wanted the application to be at least approved before next week Tuesday😢. This morning I phoned to make a follow-up and one of the consultants couldn't assist me he sa and I told him if it won't be approved before next week Tuesday can I can ell application he couldn't cancel it M now relying on the online team who will call after 48 working hours can someone assist me today please ***