SM
Sisanda M

1 reviews | Active since Dec 2016

29 Aug 2019, 12:38

Poor service

To whom it may concern, I opened a Standard Bank account in February 2011 and closed it in July 2013. The bank subsequently recycled the account. It came to my attention about two weeks ago that an amount of R3986.00 was paid to that account, I then went to Standard Bank and discovered that the money was paid to the new account holder. The bank Manager by the name of Lucinda at Thibault Square Branch in Cape Town said the only thing they can do is to notify the customer and it would depend how the client can pay back the money, which she said it they might decide to pay R100.00 a month. My argument is the Bank must pay me the amount in full and then recover it from their customer as they decided to give the account number I closed. It should not be my problem how they get the money from their customer. I gave those account details to many people/businesses who knows if this might not be the only payment paid in that account under my name. This is so unacceptable, a bank account number is like an id number, how do you recycle it. I want my money back. I am really disappointed with how this was handled, it is not like I decided to give the account numbers to someone, the Bank did so I am not interested to hear how the current account will or not pay the money back.

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Replies (2)
Standard Bank
Standard Bank's reply29 Aug 2019, 15:43
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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SM
Sisanda M's update02 Sept 2019, 11:17
Reviewer Update
Wow best possible service? I haven't heard from your organization regardless of this query/ my unsatisfactory towards your services. How is that for an organization that commits to providing the best possible service? I am taking this up with Bank ombudsman, I will fight for my money I've worked hard for.