PT
Pulane T
1 reviews | Active since Sept 2025
26 Nov 2025, 10:26
Poor service
I am writing to express my concern and disappointment regarding STANDARD BANK for them to state that I am in arrears of something that I paid for,of which now it affected my credit score .Despite my efforts to resolve this matter, I have not received a satisfactory response 😕
Details are as follows: Payment was done on the 14th October Their statement was submitted on the 12 Nov that I'm interested arrears
I would like the intervention in this matter ,since it is affecting my credit score of which it is their fault for not updating on their sides. I would appreciate a prompt response regarding the actions that will be taken.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
26 Nov 2025, 10:37Good day Pulane,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Nov 2025, 10:37
Official
Good day Pulane,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Nov 2025, 16:41Good day Pulane,
Thank you for contacting the bank.
Your request has been escalated to the Head of our Private Banking desk.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting the bank.
Your request has been escalated to the Head of our Private Banking desk.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Nov 2025, 16:41
Official
Good day Pulane,
Thank you for contacting the bank.
Your request has been escalated to the Head of our Private Banking desk.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting the bank.
Your request has been escalated to the Head of our Private Banking desk.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest regards,
Standard Bank Hello Peter Team
***