Poor service

I transferred money to the wrong account 2023/12/12 and rushed to the branch the following day for help, i was told to update my details as i have changed my surname and I felt standard bank was saying who ever i have send the money to should spend it in the meantime. Then i rushed to ABSA as the account i transferred the money was ABSA's account. As soon as they hear my story they make me jump the qué and told me the longer i stand on the qué the person will be spending the money i am not even their client.

I then called head office and they emailed me a recall form which i filled and send back, i checked my email on 2023/12/31 as i was out of the country, i then went to the branch on 2024/01/02 and they send the recall letter again. I was called back and told standard bank can't help me as i did an immediate payment. Why didn't tell me this from the first place, I have been standard bank client for more than ten years now and discovered they only care about getting profits from us nothing else