PK
Phumela K

1 reviews | Active since Mar 2019

25 Nov 2020, 19:03

Poor Service

I have a Standard Bank account. From the R5 I have saved made up R1000 in total. I didn't have plastic money bags. I putted them on a ziploc bag R5 x 20 in a bag. I first went to Govan Mbeki branch Port Elizabeth it was closed on 23rd November 2020.I went to Pickering Street the big branch the ques were long since all Port Elizabeth branches were closed. On the 24th November 2020 I went to Pier 14 I was turned away because they said it must be in money bags and they are out of stationery. I must come back the next day. I decided to go to Walmer Park branch the lady at the door was so rude didn't seem to want to help me he let other client who was behind me to come in. I was told he had an appointment. After serving that client told me with an attitude that they dont take coins in that branch. I must just go and deposit outside. I'm so disappointed because I have a savings account with this bank. But I'm thinking of closing it and take my loose money somewhere. Since the last branch someone will give me that attitude.

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Replies (1)
Standard Bank
Standard Bank's reply25 Nov 2020, 23:38
Official
Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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