Poor Service!!!!

I'm so disappointed that standard bank only helps you when write a complain on this platform. Which is why I'm doing it again. Last year i was home for the lockdown with no income. Obviously this account was frozen due no funds coming in. Our company went back to business on the 1st Dec. Unfortunately during Dec i was hospitalized because i had contacted the virus. Im back at work now, and because our company went under business rescue, us going back to work was with terms and conditions, which one of them is a salary cut over R7000. which means i can no longer afford the installments of my loans. i phoned all my debts for arrangements and they have all assisted me except standard bank who is still giving me the run around. i spoke to a Palesa in Dec from standard bank, and explained to her she said i need to go into a branch so they can do an income and expenditure obviously because of my situation i couldn't so i contacted my banker since I'm "Prestige" and suppose to be getting good service they say.. i emailed my banker on the 7th Jan, he forwarded to the relevant department on the 14th of Jan i guess cause i was cc'd on that email. That Mellisa Vanzyl hasn't even bothered to even respond. I called collections to make these arrangements, but was told my loan is not in arrears therefore she cant assist me with my request. Oh then a Antonette from "stupelberman" i don't even know what's that called me on the 20th with regards to the very same account i have been trying to be assisted on, but she wasn't calling because she was responding to my cry, it was just because my account has now gone into arrears. I also explained everything to her she then said i must send her an email with my request and documentation.. i have done that on the 20th Jan and there was no response after What upsets me is that when i don't pay, i get 10 calls asking for payment the very next day i was in ICU when standard bank was phoning me in Dec because my cheque acc was overdue. But when I'm approaching the bank because my finances are badly affected because of Covid 19 no on one wants to help but wont even think twice when their have to hand you over. Now my salary will be going into that standard bank prestige account on the 30th should standard bank take the normal installment i will close my account move to another bank then i wil let you harass me because that what you want. And let me tell you something, i was at home for 9mnths with no income ALL my accounts handed me over so 2 more accounts to hand me over wont make a difference in my life. My partner was retrenched this month as well which means i will be supporting my family on my own until things get better.. I have all the documentation which was submitted to standard bank. Today is the 24th of Jan, i spent almost a whole month trying to get help to make arrangement for my account and still no one has contacted me. What is hard about reducing a installment to an amount that I'm able to afford? Are you not looking out for your customers? would you rather me not pay at all then to accept the little i have?? or you want to chase after me for a good 6mnths then decide to blacklist me ???. I have been with Standard bank for over 10 years now. Don't tempt me!!!!!!