poor servic

<p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">I am Nothando Ntshalintshali, on the 20th of August 2016, I stood 2 hours in a queue at trade route mall to have my cheque account closed i could no longer afforded the charges. I was charged a an additional fee even though they had already charged me the 180 monthly fee. I went to the branch again and they have not closed my account and they tell me they'll be charging me again for the account. Please tell me how I am to fix this as i don't have 2 hours to waste attempting to close the account</p> <p dir="ltr" style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;">Regards<br />N. Ntshalintshali</p>