HU
Hos U
1 reviews | Active since Jul 2017
29 Jul 2021, 14:07
Poor response to Customer correspondence
Due to being retrenched, I am forced to sell my property and one of Standard Banks Home Loan requirements is that we need to give them notice of our intent to sell or else face severe penalties.
I have been Emailing Standard Bank Home Loans Department a couple of times and am yet to receive any acknowledgement of receipt of my notice regarding intent to sell the bonded property.
Why no replies on my mails to the general Standard Bank info address nor to the CarandHome email address?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
29 Jul 2021, 16:36Hello Andre
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre*** *** (fax)***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre*** *** (fax)***
Standard Bank's reply29 Jul 2021, 16:36
Official
Hello Andre
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre*** *** (fax)***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre*** *** (fax)***
HU
Hos U's updateReviewer Update
02 Aug 2021, 11:19Hi,
So this is now Monday 02 August and still no acknowledgement of receipt of my notice regarding intention to sell my bonded property from Standard Bank Home Loans Division. I understand that you guys do not care, as ultimately I will be financially penalized in the end for not submitting a valid notification.
Are you not ashamed at the dismal level of service at the expense of your long standing Customers?
Regards
So this is now Monday 02 August and still no acknowledgement of receipt of my notice regarding intention to sell my bonded property from Standard Bank Home Loans Division. I understand that you guys do not care, as ultimately I will be financially penalized in the end for not submitting a valid notification.
Are you not ashamed at the dismal level of service at the expense of your long standing Customers?
Regards
HU
Hos U's update02 Aug 2021, 11:19
Reviewer Update
Hi,
So this is now Monday 02 August and still no acknowledgement of receipt of my notice regarding intention to sell my bonded property from Standard Bank Home Loans Division. I understand that you guys do not care, as ultimately I will be financially penalized in the end for not submitting a valid notification.
Are you not ashamed at the dismal level of service at the expense of your long standing Customers?
Regards
So this is now Monday 02 August and still no acknowledgement of receipt of my notice regarding intention to sell my bonded property from Standard Bank Home Loans Division. I understand that you guys do not care, as ultimately I will be financially penalized in the end for not submitting a valid notification.
Are you not ashamed at the dismal level of service at the expense of your long standing Customers?
Regards
HU
Hos U's updateReviewer Update
03 Aug 2021, 12:59Still no E-mail . . . . .
But then I started to read the replies to the other complaints on this site and realised that the response posted is merely a copy and paste response as they are all identical and merely provides false hope that Standard Bank is looking into your complaint, when in fact, nothing is done to resolve the issue.
Good job Standard Bank.
"We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused."
LMAO - I guess it is time to change to a Bank that is indeed serious about service delivery.
But then I started to read the replies to the other complaints on this site and realised that the response posted is merely a copy and paste response as they are all identical and merely provides false hope that Standard Bank is looking into your complaint, when in fact, nothing is done to resolve the issue.
Good job Standard Bank.
"We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused."
LMAO - I guess it is time to change to a Bank that is indeed serious about service delivery.
HU
Hos U's update03 Aug 2021, 12:59
Reviewer Update
Still no E-mail . . . . .
But then I started to read the replies to the other complaints on this site and realised that the response posted is merely a copy and paste response as they are all identical and merely provides false hope that Standard Bank is looking into your complaint, when in fact, nothing is done to resolve the issue.
Good job Standard Bank.
"We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused."
LMAO - I guess it is time to change to a Bank that is indeed serious about service delivery.
But then I started to read the replies to the other complaints on this site and realised that the response posted is merely a copy and paste response as they are all identical and merely provides false hope that Standard Bank is looking into your complaint, when in fact, nothing is done to resolve the issue.
Good job Standard Bank.
"We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused."
LMAO - I guess it is time to change to a Bank that is indeed serious about service delivery.
HU
Hos U's updateReviewer Update
04 Aug 2021, 09:09Please accept my apologies - I noticed that Standard Bank did respond to my initial mail, but for some strange reason the response from Standard Bank Home Loans went directly into my spam mail box and I only noticed it today.
Please ignore my complaint, as it has been resolved.
Again, I do apologise for the erroneous posting of my complaint.
Please ignore my complaint, as it has been resolved.
Again, I do apologise for the erroneous posting of my complaint.
HU
Hos U's update04 Aug 2021, 09:09
Reviewer Update
Please accept my apologies - I noticed that Standard Bank did respond to my initial mail, but for some strange reason the response from Standard Bank Home Loans went directly into my spam mail box and I only noticed it today.
Please ignore my complaint, as it has been resolved.
Again, I do apologise for the erroneous posting of my complaint.
Please ignore my complaint, as it has been resolved.
Again, I do apologise for the erroneous posting of my complaint.