cL
cindy L
1 reviews | Active since Feb 2016
18 Feb 2019, 10:51
poor response time
the waiting period is far too long!!!!!!!! i just spent 27 minutes of my time holding to speak to a consultant that couldnt help me and transferred me to someone else - i eventually hung up after not getting through to anybody. perhaps it would be a good idea to employ more staff to handle the work flow???????
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
18 Feb 2019, 12:03Dear cindy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply18 Feb 2019, 12:03
Official
Dear cindy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
21 Feb 2019, 15:00Dear cindy
Thank you once again for posting your comments.
I refer to our email correspondence with each other and telephonic conversations, I can confirm that the matter has now been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and telephonic conversations, I can confirm that the matter has now been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply21 Feb 2019, 15:00
Official
Dear cindy
Thank you once again for posting your comments.
I refer to our email correspondence with each other and telephonic conversations, I can confirm that the matter has now been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and telephonic conversations, I can confirm that the matter has now been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***