Poor response time

<p>I sent a secure message to Standard Bank on 9 June 2016 requesting cancellation of my overdraft facility as well as my revolving credit loan. Sometime last week I received a sms from Standard Bank indicating I would receive a call from one of their consultants to effect closure of my "credit card account". I logged on to internet banking yesterday to find an amount owing on my RCP account, upon checking the transaction history, I see it is in respect of a facility fee of sorts. I communicated my intention to cancel the products on 9 June already, why should I pay for Standard bank's inability to action my request?</p>