Poor response from private bankers. Then I ask you what is the use of the provate banker?

I started a new job and get paid in foreign currency and am currently out of the country while I work. I contacted the bank to help me release the funds online instead of via sms due to the costs involved. I've contacted them off the app numerous times without ay feedback. This could be due to poor reception and delays because I'm in international waters. However numerous emails to my banker, the banker I got off the app and more standard bank bankers no one is responding to my emails. My emails have stated numerous times that I'm not getting the smses due to delays. My annoyance is that I switched from fnb to standard bank and since I've switched I've only been disappointed in the service from the bankers. It's been 10 days now and I still don't have my funds in my account or answers to my questions in my emails. I get generic responses which means my emails were not properly read. 1. I get verification smses once I logged into my online banking inly 5 hours later 2. Is there an alternative way to get into my banking? 3. Nb to note I'm not available for telephone calls as I'm on a ship. I only have internet and therfore WhatsApp and the banking app. 4. WHAT IS THE PRICE DIFFERENCE BETWEEN ACCEPTING MY FUNDS VIA SMS AND ON THE BANKING APP I am highly disappointed with standard bank's service. Getting my house bond was easy and therefor I switched. However the service since then has been appalling.