Poor response and turnaround time

<p>Good day</p> <p> </p> <p>Standard Bank promised feedback within 48 hours and until thi day, I'm still waiting. Maybe I don't understand the meaning of 48 hours.</p> <p> </p> <p>Thank you</p> <p> </p> <p>Regards</p> <p>Thabo</p> <p> </p> <p>From: GTXPROD2 ********** <br /> Sent: 06 September 2016 08:01 AM<br /> To: Ramohapi, Thabo, Vodacom South Africa<br /> Subject: Auto-Reply</p> <p> </p> <p>Dear Valued Customer<br /> <br /> Thank you for your mail, one of our consultants will respond to you within 48 hours. If your email is of an urgent nature and requires a response immediately, please feel free to contact any of our service desks on the below numbers:<br /> <br /> Contact Details:<br /> <br /> General Enquiries: *** Monday-Friday 07:30 – 21:00, Saturday 07:30 – 16:00, Sundays and Public Holidays 08:00 – 16:00<br /> Card Enquiries: *** Monday-Friday 08:00 – 18:00, Saturday 07:30 – 13:30, Sundays and Public Holidays Closed<br /> <br /> <br /> Your ongoing support and cooperation is much appreciated.</p> <p> </p> <p>HIGH IMPORTANCE</p> <p> </p> <p>“If you have sent an email to report any suspicious transactions or ********** activity on your account or card, please contact the below number immediately to report this:</p> <p> </p> <p>*****: ***(Local)</p> <p> +27 11 ********** (International)”</p> <p> </p> <p>Kind regards</p> <p>The Customer Contact Centre Email Team</p> <p> </p> <p> </p> <p>PS. This auto-reply is sent from an unmonitored mailbox. Replies will not be read. Please send any further correspondence to the original mail address used.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Good day</p> <p> </p> <p>Please be advised that I’ve never had an account with Standard Bank and don’t have one. Please remove my details on your records.</p> <p> </p> <p>Thank you</p> <p> </p> <p>Regards</p> <p>Thabo</p> <p>I.D ********** 559087</p> <p> ********** 820</p> <p> </p> <p>From: ********** ********** <br /> Sent: 06 September 2016 06:21 AM<br /> To: Ramohapi, Thabo, Vodacom South Africa<br /> Subject: [SUSPICIOUS MESSAGE] UCount Instant Reward Points</p> <p> </p> <p><br />WARNING: Your email security system has determined the message below may be a potential threat.</p> <p>It may pose as a legitimate company, tricking victims into revealing personal information.</p> <p>If you do not know the sender or cannot verify the integrity of the message, please do not respond or click on links in the message. Depending on the security settings, clickable URLs may have been modified to provide additional security.</p> <p><br /> </p> <p><br /> <br />Dear Customer<br /> <br /> Congratulations! You have collected 48805 rewards points since you joined the programme! This means you have R4880.50 available to redeem RIGHT NOW!<br /> <br /> <br />Activate now to proceed!</p> <p>You have the freedom to choose!</p> <p>As an added bonus, you will collect double rewards points* on any holiday you book through UCount Rewards Travel Mall until 18 October 2016. </p> <p>You can redeem your rewards points online for a range of fantastic items at the UCount Rewards Online Mall, and for incredible local and international travel packages, for flights, car hire, accommodation and much more at the UCount Rewards Travel Mall. You can also redeem your points at our Rewards Retailers and for fuel from Caltex using your activated UCount Rewards card. Plus you get great benefits, discounts and special offers simply for banking with us.</p> <p>Keep reading to find out more... <br /> <br /> Regards <br /> Standard Bank UCount Team</p>