YvdM
Yvonne v d Merwe

1 reviews | Active since Aug 2011

09 Jan 2017, 11:37

Poor Response

<p>I cant get through to the bank for the last week. So i emailed instead. No one is getting back to me, every time i get new ref but no solution to my problem.</p> <p> </p> <p>:-( Very dissapointed</p>

0
Replies (4)
Standard Bank
Standard Bank's reply10 Jan 2017, 10:13
Official

Good day Yvonne

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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YvdM
Yvonne v d Merwe's update11 Jan 2017, 12:25
Reviewer Update

I am still waiting for a solution???

Standard Bank
Standard Bank's reply12 Jan 2017, 10:14
Official

Good day Yvonne

Thank you for your response.

Please note that we are unable to provide a solution until the required information is provided.

Kindly response to our email sent to the email address you provided in your profile.

Should you not have access to the email address, kindly provide us with your ID and account number, as well as the reference numbers you referred to and also with a more detailed description of your complaint, such as which department you were trying to contact and what you required assistance with.

You are welcome to email these details to us on the email address below, or to send us a Private message on Hello Peter.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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YvdM
Yvonne v d Merwe's update12 Jan 2017, 11:14
Reviewer Update

I have done so i have emailed a detailed report i give up seriously how many times must i do this. Its cause there is 2000 people dealing with complaints which is PC generated. I really dont know any more!!!