XG
Xolisa G

1 reviews | Active since Aug 2023

28 May 2025, 16:18

Poor quality bank cards

I have a Cheque card from Standard bank whom I bank with Standard bank gives us poor quality bank cards in a year or 6 months the chip is damaged you must pay R160, my cheque card can not read ATM and Tills,so I went to branch and I was told they can only give me a debit card that I will have to pay R160 for and with that card I can only withdraw money or pay with I can't use it for online shopping should I want to do that I can still use the damaged one and at the branch they can't apply for a new card for me I can only do that online,my card expires in 03/28 how many R160 that I will pay because of their poor quality bank cards, why they can't give us good quality bank cards or it's their trick of milking us money? why would you give me a 5 year term bank card that only lasts a year? Now I'm banking with standard bank should I want to buy something I must do instant cash for me wow what a great way of banking

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Replies (2)
Standard Bank
Standard Bank's reply28 May 2025, 16:24
Official
Dear Xolisa, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

We will have out team investigate this matter. 

Kindest regards, 
Standard Bank Hello Peter Team 
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XG
Xolisa G's update28 May 2025, 16:26
Reviewer Update
Another thing I forgot to mention I opened a funeral cover and I covered few family members I asked the teller that the premiums should be deducted on a last day of the month but the are deductions that are happening during the month sometimes those dates during the month I don't have enough funds