Poor prompt service delivery

<p>I am quite disappointed to advise that the service delivery for Student loans is quite poorly handled within the branch. They fail to take priority towards allocated tasks.</p> <p> </p> <p>I understand that the student loan is done via Durban and then gets assigned to the nearest branch to sign off relevant documents. However the branch has no understanding and lack of product knowledge which is not acceptable.</p> <p>My student loan payment deadline is today and I have sent countless emails to Century City branch to consultants Jamielah Jacobs and Craig White requesting proof of payment and still have not received any confirmation, I have tried calling and was put on hold for 10 minutes before hanging up.</p> <p> </p> <p>If I am unable to provide proof of payment for the student loan, my registration will be cancelled and I would have to wait another year before registering again.</p> <p> </p> <p>This service delivery is highly unecceptable and just encourages me to take my banking elswhere.</p> <p> </p> <p>Kind regards,</p> <p>Nicole Jacobs</p>