Poor process and possible *****

I am very disappointed in this banks service . I opened a student account with them about 10 years ago. I happened to completely stop using the account 3 years ago . Instead of the account going into dormant or inactive state in June 2020 I received a statement that had deductions for that for for past 3 years . I settle the amount tried to close account online cause of Covid and they refused . Further tried to go into different branches and they were either closed or had ridiculous waiting time . I went in today and the consultant Calvin tells me since July I incurred r517 worth of charges in 3 months on a student account , which make no sense at all. After a lengthy discussion I decided to just settle it. So we proceeded to go outside withdraw money to deposit into this account , we deposited a whole figure so the consultant said he would issue me a voucher to print my change by the tellers . We sit there for some 15- 20 mins and “it’s not printing “ so he tell me he will call me when it prints or come fetch my change of r32 . When I get home I check my texts and standard bank sent me deposit notification and shows my Acc balance is at r167 yet he said it’s only r32. Also what an inconvenience that I woke up first thing in the morning to go there before work but they can’t even tell the truth about how much they owe me after closing my account and further more give me my money after all the inconvenience. Unacceptable.