Poor Private Bank Service
If you have Private Banking with Standard Bank and you are black, make no mistake don't allow Natalie Stuart and Ashwin to be your bankers. These two individuals are the most *********** bankers I have ever come across. I am not even sure if they understand the meaning of service excellence. Whoever is banking with the standard bank, just no you will encounter poor service, dysfunctional systems, lack of accountability, and poor level of communication.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Dec 2022, 10:13Good Morning Athenkosi
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
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We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Dec 2022, 10:13
Official
Good Morning Athenkosi
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
14 Dec 2022, 15:30@StandardBank thank you for your prompt response to my complaint. I appreciate having it resolved. However, this does not give me the confidence that Standard bank has the best quality standards when it comes to client service at a brunch level and at the Private Banking level. A lot needs to be improved. I am happy the matter is resolved, still would not recommend anyone to use your Private Banking thus far because i am not happy with the service.
's update14 Dec 2022, 15:30
Reviewer Update
@StandardBank thank you for your prompt response to my complaint. I appreciate having it resolved. However, this does not give me the confidence that Standard bank has the best quality standards when it comes to client service at a brunch level and at the Private Banking level. A lot needs to be improved. I am happy the matter is resolved, still would not recommend anyone to use your Private Banking thus far because i am not happy with the service.
Standard Bank's replyOfficial
14 Dec 2022, 15:49Good Day Athenkosi
Thank you for writing back to us.
We have noted down your concerns and we will share this feedback with our Private banking management team.
We hope to do better through our future dealings .
We sincerely apologise for the experience thus far.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We have noted down your concerns and we will share this feedback with our Private banking management team.
We hope to do better through our future dealings .
We sincerely apologise for the experience thus far.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Dec 2022, 15:49
Official
Good Day Athenkosi
Thank you for writing back to us.
We have noted down your concerns and we will share this feedback with our Private banking management team.
We hope to do better through our future dealings .
We sincerely apologise for the experience thus far.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We have noted down your concerns and we will share this feedback with our Private banking management team.
We hope to do better through our future dealings .
We sincerely apologise for the experience thus far.
Kind regards
Standard Bank Hello Peter Team
***