Poor Prestige Banking service

<p>I app**** for an additional cheque card at the end of August through my so called Prestige Banker. I opted to pay additional fees for a Prestige Banking service due to time constraints and supposed ease of banking. It has been more than 3 weeks now and I haven't heard anything from my banker other than it has been escalated with card division. My numerous attempts to obtain feedback from the Prestige banker have been fruitless. I have been a customer for 35 years now and I now realise why so many of my friends and colleagues have opted to move to other banks. Why charge for a service that cannot be provided? Customer service is surely a thing of the past and service providers have no sense of pride in what they do anymore and merely pitch up to work to earn a salary and nothing more.</p>