Poor poor service really disappointed

I have been with standard bank for the past 9 years and I am really disgusted with their service this past few months. I went to standard bank Florida by Goldman street to see a financial advisor, I met a guy by the name of nathi, I explained to him what I wanted and why I wanted it, I also explained to him that I have tried the investment thing but I canceled because of the service I received, I told him my expectations and all I wanted was honesty and also for people to keep to their words, from the start this financial gave me wrong info about the investment he offered me I had to find out myself by calling the call center to query the package, 2ndly is time management is really poor he gives me a time and day he will get certain things done regarding the investment or regarding to any feedback that I needed, but never keeps to he's word, last week I told him I needed things changed on my investment he told me he would send documents for me to sign the following day, I had to call the following day to ask if he sent the document to my surprise he tells me he forgot and he would send it the following day, I waited the following day and got nothing only after a week which is today the 4th of October he's pa calls me to inform me that she wants to send the document, I told the pa I am not interested in dealing with them again and I have changed my financial advisor the pa was so rude and unwilling to give a dam about my fraustration and instead tells me "ok bye bye and drops the phone" really unprofessional, I have slowly moved my savings account to capitec and now I really want to close my account and start afresh with FNB because I have gotting good feed back from people who bank with them. Standard back as really dropped their standards really really sad, you have lost a good and loyal client please train your staff on customer service or time management I am not saying anyone should get fired.