POOR POOR SERVICE FROM STD BANK ***** DEPARTMENT

An online purchase was done on my account which I reported to Standard Bank as ********** in September 2022. I've visited the branch numerous times where the same consultant Nomvula each time apologises for not getting any response from the ***** department. September 21 I was told that the disputes will be resolved within 4-5 working days. I've sent 10 emails since begging for response. The reply is "what i your ID NR?" Today its more than 4 months ago and still it has not been resolved!!! I am soi disappointed with this awful service from Standard Bank that I want to close my account after many years and go somewhere elsewhere.