Poor poor service

Something need to be said about this bank. I have been baking with Standard Bank since 2006 as a first year student and I have over the years seen the service declines rapidly both online (calling in) or going to the branch. Today, I called twice and in both instances I waited more 10 minutes before receiving a service and the called cut during the conversation the call was never returned. You are told that you have a banker that is non existent. the bank is increasingly becoming useless obsessed with image but offers very little when it comes to service. you go the branch you join long lines with 1 or 2 people assisting. Maybe it is time to explore somewhere, I could be getting what I am paying for.