POOR POOR SERVICE, DIGUSTING HOW THEY TREAT LOYAL CUSTOMERS.

On the 1st September 2023 I reported a *****ulent transaction on my cheque account in the amount of R25000. The 1st call I made was to my personal Banker, which to my disappointment was unavailable. While having a prestige banking account I had to call and email everyone at Standard Bank and explained myself over and over again about this transaction, which is very poor service from standardbank. This case is moving towards 2 months now and as I was promised by the online ***** department that i will receive my money back by 9 October 2023 it still didn't happen. I phoned today the 13th to follow up about the amount that needs to paid to my account. Their response after explaining for 2months what happened, visiting the bank, complaining to management, contacting the ***** department, was "Sir they can't find anything in my case, can you please explained what happened"

UNEXCEPPTABLE, POOR SERVICE.

I want my money back otherwise I have to seek legal action.

Ricardo Michaels