JB
Jono B

1 reviews | Active since Jun 2016

16 Sept 2016, 16:27

Poor Poor Service

<p>I dont have any kind of account with Standard Bank but continually get sms's and phone calls about an outstanding home loan payment. I have phoned numerous times and asked them to take me off their sms/phone call system as i do not hav a hom loan or any other kind of account with them. Everytime they say they have but yet the sms's and phone calls continue. </p> <p>I have been patient and phoned them numerous times for them to sort out the issue but they have not. </p> <p> </p> <p>If this is the service i get from a company i dont use i would hate to be using them as my bank as they are pretty shocking in sorting out issues and not really willing to.</p> <p> </p> <p>change banks, that is my advice and i am glad i dont use them!</p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply19 Sept 2016, 09:17
Official

Good day Jono Bonney

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply19 Sept 2016, 12:25
Official

Dear Mr Bonney

I refer to our telephonic onversation and confirm that the matter has been addressed.

Thanks,

Complaints Resolution Centre

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JB
Jono B's update26 Sept 2016, 09:49
Reviewer Update

I am still received numerous phone calls daily, between 4-5 and this is completely unacceptable. how can you say you have sorted it out when you have not.

this matter has not been address and fixed. again i am shocked with how bad the service is with Standard bank.

Please fix this issue with upmost urgency!