Poor Poor Service

I would like to complain about the service from Standard Bank and Standard Bank Asset and Vehicle Finance.

My DEBIT order for the payment to on the above account is collected monthly, every month on the 24th. I have not even been paid my salary, then the DEBIT ORDER is collected from my bank account.

24 February 2023 the DEBIT ORDER was collected. Since 28 February 2023 I've been receiving nonstop call from Standard Bank telling me that I need to make arrangements for the payment of my premium due on my Mazda 2' account - account number ***. To date this money is not reflecting in the loan account of the Mazda 2.

My question to you Standard Bank is what did you do with the premium you deducted on the 24th. You have been earning interest on money deducted from my account for the last 5 days and I'm penalized with late payment interest and receiving threatening mails and phone calls.

This matter needs to be resolved today, or I will take the matter further.