Poor Poor Poor Service and Customer Service AGAIN

So here I am again. Twice in less than a week how lovely. Standard Bank... where to begin as a student I turned to you for my first account, as I grew so did my rank in accounts. When I needed to get a credit card I turned to you. When I needed a car loan I turned to you. When times were tough and I needed term loans I turned to you. Now when I needed a bond I turned to you. I'd say I am actually very loyal to you. But my dear Standard Bank you have failed me miserably over the last few weeks. I pay off my two-term loans and need to close the accounts you inform me that not all branches are open due to COVID and I understood and went to the one branch that was open around me to be turned away because they were closing for the day a whole Saturday wasted, I go back and now that branch can't assist me due to an incident at the Mall that morning( Standard Bank New Market and actually a huge thanks to the lady who spoke to my mother and me, she was actually one of the friendly Standard Bank Employees who couldn't apologize enough to me but ultimately it is out of her hands). Even though it was hard to swallow as I now have to try to take another Saturday off from work (the third one in a row I may add) I was forced to understand as that was not in your control. I then try to change a debit order and get no assistance except to be told I must pay double and get treated like ******* when I say I can't afford to and I don't understand why if the account is up to date and I simply want to move the debit order to the day after my salary comes in. I spend a whole morning being this morning trying to call and get told on Facebook your lines are working while every phone I have tried including my cellphone tells another story and then get told go to your branch for assistance. Oh, dear Sweet Standard Bank I have tried that multiple times. I work as many people do Monday to Friday 8:00 to 17:00 and the Saturday 08:00 to 14:00 I have taken two Saturdays off my bosses less than amused, my colleagues tired as they are now picking up my "slack".I tried to stop the debit orders from the two accounts that need to be closed on the app but you won't let me do that either. In the end, all I can see is that I have been loyal to you but you are not to me. I am after all these weeks expecting a speedy resolution to these problems that does not actually inconvenience me further.