Poor Poor Poor Service

I have asked and called to receive a settlement and balance amount owing on my car knowing that it is close to being paid. I get ignored and get put through so many channels that I end up overpaying on the account . I would like 1. A paid up letter 2.The rebate of the amount that I overpaid into the account .I have sent my details to *** when I follow up they have not received anything . Poor Poor Poor Service