poor poor poor poor poor poor poor service

Good day 2023 November i got an approval for House subsidy for an amount of R57000.due to the fact that i wanted assisted with my house bond payment since im struggling with finances .i called standard telling them the required docs and yes it was emailed to me and when i submit to FLIPS i was advised that in order to release payment to standard bank they need my house registration letter and December on the 21 i called the call center to tell them to email that letter knowing very well that the money will assist me paying all my arears and monthly installed forward and they lady fisrt kept me on hold for almost 30 minutes and come back to tell me that they wont send that letter cause im 1 months behind with payment and i responded to the lady that tht hence im asking for that letter so i can able to pay off my arrears ad she ddnt want to entertain me ad said she will escalate .she then called me telling me that they will email the letter to me and i waited until today. on the 22/12 I did send an email to *** frm standard bank telling her wats happening and she didn't even bother to reply .on the 29/12 received an email telling me about my arrears from Pillay.Justin and i responded with the same email that i sent to Montingue.kgomotso asking a registration letter for my bond so that payment of R57k can be process ,still nothing. I later on email *** but still nothing. On the 11/01i recieved an email from Mac Roberts Attorney abt the same issue and still responded with the same request still nothing. On the 24/01 i emails Homeloans.Admn ad copied Montingoe still nothing .so i dont knw what standard bank trying to tell me in regards to this or they want to see my house repossessed i dont know so now the R57k that i was approved will lapse ...im so so much disappointed with standard bank cause even their records they can see that im struggling financially .i am not happy with standard bank and even with their claims department they are just the same we are also paying insurance for nothing when we want to claim they dont even bother to call or send someone until i got my own plumber ad pay them to fix my leaking pipes .im so much disappointed .my email address to send the registration letter *** my cell number ***.