AW
Amrith W
1 reviews | Active since Sept 2018
05 Feb 2019, 12:17
Poor poor from Standard Bank - Fees not acceptable!
I was forced to go into the branch yesterday at Brooklyn Mall as the ATMs for cash deposits were out of order. When I enquired at the reception they mentioned that the teller would not charge me a fee as the ATM is out of order. However on making the deposit the teller made an enquiry with her manager it seemed like sitting and chatting at a desk behind her and she rudely brushed off the request.. I then was shocked to discover that my account has been charged with a R53 cash deposit fee! Please could this be reversed ASAP!!
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Standard Bank's replyOfficial
05 Feb 2019, 13:55Dear Amrith Withana
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Feb 2019, 13:55
Official
Dear Amrith Withana
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
*** (fax)
***