Poor Performance and Support During COVID19

As a new customer, I am extremely disappointed in Standard Bank's performance and dedication to their work.

I signed up for a new account online and went into their banks to FICA during the COVID19 pandemic. The bank and entrance were cluttered but I stuck through it.

I got my card and left, only to discover that the card was never activated, my documents were never uploaded and my account with its money was still frozen.

Two agents in the call centre gave me two very different reasons, with the final simply stating that I'd need to go back into the bank to re-do my FICA. So, I either need to find a way to live without my money or risk exposure again to deliver documents I've already provided?