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zhannelie S

1 reviews | Active since Nov 2014

26 Jul 2018, 15:33

Poor Pathetic Service of bank charges being taken

On 24 July 2018 Standard bank debited my business account with several bank charges amounting to +-R4000.00 When I phoned them I was informed that it is incorrect charges to my account and Now I need to pay correct charges,I could not be given a detailed list of this transactions and how they arrived to the amounts. These fees sound ridiculous given the fact that I was already being charged during the months in question. Standard Bank must reverse these charges.

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Replies (2)
Standard Bank
Standard Bank's reply27 Jul 2018, 05:07
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply01 Aug 2018, 13:36
Official

Dear zhannelie

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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