AC
Angela C
1 reviews | Active since Sept 2012
26 Aug 2019, 09:05
Poor pathetic service
I app**** for a loan via online banking. Called the call centre all week to assist. Logged a complaint still unresolved and agent put the phone down while i was speaking. I am moving my investment to a other institution.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
26 Aug 2019, 21:11Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply26 Aug 2019, 21:11
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
***
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Standard Bank's replyOfficial
29 Aug 2019, 09:28Dear Angela Campher
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Winnie Hlatshwayo
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Winnie Hlatshwayo
Complaint Resolution Centre
***
Standard Bank's reply29 Aug 2019, 09:28
Official
Dear Angela Campher
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Winnie Hlatshwayo
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our telephonic conversation and can confirm that this matter has been attended to.
Kind regards
Winnie Hlatshwayo
Complaint Resolution Centre
***