Poor pathetic service

To cut a long story short.

I app**** through Standard Bank for vehicle finance. The application was pre approved and I later decided to do a full application for a vehicle .

The application was submitted. A quote and everything was supp****. I was asked to send Standard Bank proof of income, contract, id, proof of residence bank staements licence etc.

I was made a number of promises by one of your staff members on when he will supply me with feedback etc which he never honored. As the promises was not made by me, I am dissapointed in Standard Bank by making promises and not deliver.

I thought the motto of Standard Bank was Simnpler, better, faster, but in my case it was not the truth.

After a number of times by myself following up and phoning and leaving messages etc. etc. stll no feedback was supp****.

Only at the end of last week I was finally informed that the application was declined and the reason was given as "I did not meet all requirements".

I asked the consultant as well as later even my personal banker at Standard Bank what is meant.

Till date I was not given an answer.

My personal banker told me to send an e-mail to reston and Natalie asking the meaning of that. That was done yesterday. I was not even answered on an e-mail. I tiedto phone them but was informed that they are not available.

It seems as if my request falls upon deaf ears, needless to say that no one in my opinion wants to assist me. As I mentioned to all parties, ABSA, FNB and Nedbank approved my finance, but my own bank not.

This is embarrasing for me to indicate to people that I am a current Standard Bak client for 20+ years.

1. My questing till today is still unanswered relating the decline. 2. Does Standard Bank keep their promises? 3. Does the motto really mean something? 4. What happened to the good old Client Service?